General Returns & Exchanges Policy

Satisfaction Guaranteed: We want you to be happy with every purchase, and hope that you only ever look at this page without any need to apply this information. If for any reason you are not satisfied with your order, return it to us within 30 days of purchase for an exchange or refund. Please see below for complete details.

If you decide to return an item that you ordered, you are required to notify us within 30 days of purchase. Do not send anything back to us until you contact us about the return and we authorize; you may be forfeitting the return shipping fees if you do not contact us prior to the return. If you are asked to ship the product back to us, we reserve the right to determine the return shipping method. It takes up to 10 days to process returns once they arrive at our facility.

We will deal with each return on a one-to-one basis, but ask that you please send us an email ( support@skcatholic.com ) containing this information:
1. Your name
2. Your address
3. Order specifics
4. Reason for the return
5. Phone number, with best time to call.

Defective or Damaged Items: Please keep the original shipping container and packing material, this may be required for insurance claims.

Orders Returned After 30 Days: Orders that were delivered more than 30 days ago may not be eligible for return. Please email (support@skCatholic.com) or call us and we will contact you to confirm or deny your return request.

Exchanges: If you would like to exchange an item for a different one, please follow these simple steps.

1. Initiate the return procedure.
2. Place a new order for the item that you want. You do not have to wait for us to receive the returned item to place this order.
3. Once we receive the returned product we will begin processing your refund.

You can pack and send your return to us in just a few simple steps.

1. Pack the items along with the packing slip securely in a box. You can use the box the items arrived in or another box, if you prefer.
2. Write the following address on the package, unless given different instructions by phone or email:

Silent Knight Enterprises, Inc.
1640 NW 31 st Ave
Miami, FL 33125

Take the package to a post office or shipping center. We'll credit your account for the freight costs if the return/exchange is a result error on our part.